VoIP Solutions by Sundance Networks
Sundance Networks builds and manages modern business phone systems that run seamlessly over your existing internet connection. Whether your team works from a single office, across five locations, or from their kitchen tables, our VoIP solutions unify your voice calls, video meetings, SMS, and team chat into one easy-to-use platform.
5 Highlights of Our VoIP Services
Cloud Phone Systems (Cloud PBX)
Never miss a customer call. We set up automated virtual receptionists (auto-attendants), smart call routing, hold queues, and business-hours rules so your callers always reach the right person.
Reliable Connectivity (SIP Trunking)
We connect your system to the public phone network. We handle the headaches of transferring (porting) your existing phone numbers, registering emergency E911 locations, and setting up automatic backup routes if your internet ever goes down.
Work-from-Anywhere Communication (UCaaS)
Give your team the flexibility they need. We deploy mobile apps, desktop softphones, voicemail-to-email, call recording, and seamless Microsoft Teams calling integrations.
Crystal-Clear Audio (Network Readiness & QoS)
Nothing is worse than a choppy phone call. We optimize your network bandwidth and prioritize voice traffic (Quality of Service/QoS) to eliminate dropped calls, echoes, and robotic-sounding audio.
Built-in Security & Compliance
Keep your company’s conversations private. We protect your communications with enterprise-grade encryption, Multi-Factor Authentication (MFA), role-based access, and data retention policies for regulated industries.
Why Choose Sundance for Your Business VoIP?
We handle the complex IT engineering, so you don't have to.
We aren’t just a telecom reseller; we are hands-on IT communications experts. While you enjoy a simple, user-friendly phone system, our engineers are working behind the scenes handling the technical heavy lifting—like SIP configurations, PBX administration, and network troubleshooting.
We test before we deploy.
Before a single phone goes live, we run a full assessment of your network and firewalls. We look for the hidden technical issues that cause bad call quality (like NAT traversal, latency, and packet loss). We establish call quality baselines specific to your network to ensure flawless audio from day one.
We put everything in writing.
You will never be left in the dark. You’ll receive a clear timeline, a number-porting schedule, and training for your staff. After the system is live, we hand over complete documentation of your setup. Moving forward, our managed services team is always on standby to handle monitoring, phone updates, and rapid support.
5 Signs You Might Need a VoIP Upgrade
- Your old phone hardware is aging out. If you’re dealing with broken desk phones, expensive maintenance contracts, or a legacy PBX closet system tied to outdated landlines, a Cloud PBX eliminates parts shortages and slashes your maintenance costs.
- Your remote staff is struggling to connect. If your team experiences dropped calls or one-way audio when working from home or over a VPN, your current system simply isn’t designed for modern remote work.
- Customers are getting busy signals or hanging up. Callers hitting endless ringing, getting routed to the wrong department, or hanging up because nobody answers means lost revenue. Modern queue controls and overflow rules fix this.
- You can’t fix bad call quality. When calls sound choppy and your current IT team can’t figure out why, you’re flying blind. Our advanced monitoring tools allow us to pinpoint and fix audio issues instantly.
- You’re worried about security. If you’ve experienced unauthorized international dialing (toll fraud) or spam attacks, you need the hardened security and tight access controls of a modern VoIP platform.
Schedule Your Free VoIP Consultation Today
How We Deploy Your VoIP System
- Discovery and Requirements: We learn your business. We catalog your phone numbers, extensions, business hours, paging/faxing needs, and any compliance rules for call recording.
- Network Assessment: We test your office internet, Wi-Fi, and firewalls to ensure they have the bandwidth and stability to support high-quality voice traffic without interruptions.
- Design and Configuration: We build your new phone system. We script the virtual receptionist menus, set up ring groups, map emergency E911 locations, and program your desk phones and mobile apps.
- Pilot and Testing: A small group of your employees tests the system first. We verify inbound/outbound calls, voicemails, and backup failover routes under real-world conditions.
- Cutover and Training: On launch day, we seamlessly transfer your numbers. We validate that everything works perfectly, train your staff, and hand over a complete support guide.
Platforms and Hardware We Work With
We partner with the industry’s most trusted brands to deliver the right hardware and software for your specific business needs:
Frequently Asked Questions
What is VoIP, and what does it do?
VoIP (Voice over Internet Protocol) allows you to make phone calls over the internet instead of traditional copper phone lines. It provides your business with inbound and outbound calling, extensions, virtual receptionists, hold queues, and voicemail—accessible from office desk phones, computers, or smartphones.
When should my business switch to VoIP?
The best time to switch is when your current phone system hardware reaches its end-of-life, your monthly telecom carrier costs keep rising, or your remote workers need a more reliable way to communicate with clients.
How does VoIP impact my office internet network?
Voice and video require steady internet to sound clear. We configure your routers and switches to prioritize voice traffic over regular web browsing (a process called Quality of Service). This ensures you have enough bandwidth to keep calls crystal clear, even when the office is busy.
Can I keep my existing business phone numbers?
Yes. We handle the entire “number porting” process, working with your old carrier to seamlessly move your numbers to your new system without disrupting your business.
Does VoIP support 911 emergency calling?
Absolutely. We register the physical addresses of your offices (E911) so emergency responders know exactly where a call is coming from. We also set up location policies to protect your remote workers.
Can VoIP help reduce spam calls and phone fraud?
Yes. We secure your system to block known spam callers, tighten your inbound call rules, and lock down your administrative settings to prevent hackers from running up international toll charges.
